How to Withdraw and make a Deposit on Bitunix

Jan 03, 2024

Efficiently managing deposits and withdrawals on Bitunix is integral to a seamless cryptocurrency trading experience. This guide outlines the precise steps to execute secure and timely transactions on the platform.

How to Withdraw from Bitunix

How to Withdraw Your Assets from Bitunix (Web)

1. Log in to your account on Bitunix’s website, click [Withdraw] under [Assets] on top of the screen.
2. Select the assets you want to withdraw. Then select the network you are using, and enter the address and the amount. Click [Withdraw]. Some tokens such as XRP require a MEMO address when you are depositing.
Note
1. Select the withdrawal type
2. Select the token and network for deposit
3. Enter the withdrawal address
4. Enter the amount for withdrawal. Fees are included in the amount of withdrawal

3. Confirm the network, token and address are correct, then click [Confirm].
4. Complete security verification by clicking [Get Code]. Click [Submit].
5. Patiently wait for the withdrawal to be completed.

Note
Please double check the asset that you are going to withdraw, the network you are going to use and the address you enter are correct. When you are depositing some tokens such as XRP, a MEMO is required.

Please do not share your password, verification code or Google Authenticator code with anyone.

The withdrawal will firstly need to be confirmed on the network. It could take 5-30 minutes depending on the network status.

How to Withdraw Your Assets From Bitunix (App)

1. Log in to your account in Bitunix App, click [Assets] at the bottom right.
2. Click [Withdraw] and select the coin you are withdrawing.
3. Select the network you are using to withdraw, and then enter the address and the amount you are going to withdraw. Some tokens such as XRP, will require a MEMO. Click [Withdraw].

4. Confirm the network, address and the amount, click [Confirm].

5. Complete the security verification and click [Submit].
6. Patiently wait for the confirmation from the network before the deposit is confirmed.

Note
Please double check the asset that you are going to withdraw, the network you are going to use and the address you are withdrawing to. For tokens like XRP, a MEMO is required.

Please do not share your password, verification code or Google Authenticator code with anyone.

The withdrawal will firstly need to be confirmed on the network. It could take 5-30 minutes depending on the network status.

Frequently Asked Questions (FAQ)

I put in the wrong withdrawal address

If the address rules are met, but the address is wrong (someone else’s address or a non-existent address), the withdrawal record will show "Completed". The withdrawn assets will be credited to the corresponding wallet in the withdrawal address. Due to the irreversibility of blockchain, we cannot help you to retrieve the assets after successful withdrawal, and you need to contact the address recipient to negotiate.

How to withdraw tokens that are delisted?

Usually, Bitunix will make an announcement about delisting certain tokens. Even after delisting, Bitunix will still provide withdrawal service for a certain amount of time, usually 3 months. Please submit a request if you are trying to withdraw such tokens after the withdrawal service has ended.

The withdrawn tokens are not supported by the recipient’s platform

Bitunix only confirms whether the address format is correct, but cannot guarantee whether the recipient’s address supports the withdrawn currency. For solutions, you need to communicate with the recipient’s platform. If the recipient’s platform has agreed to return the funds, you can provide them with your Bitunix deposit address.

If they only agree to return the funds to the sender address, in which case the funds cannot be transferred directly to your Bitunix account, please contact the recipient to request the TxID of the transaction. Then submit a request on Bitunix with TxID, the communication record of you and the recipient’s platform, your Bitunix UID and your deposit address. Bitunix will help you transfer the funds into your account. If the recipient’s platform has other solutions which require our assistance, please submit a request or start a live chat with our customer service to inform us of the matter.

Why Is My Withdraw-able Amount Less Than My Actual Balance

There are usually 2 conditions where your withdraw-able amount will be less than your actual balance:

A. Unexecuted orders on the market: Assuming you have 10 ETH in your wallet, while you also have 1 ETH for the sell order on the market. In this case, there will be 1 ETH frozen, making it unavailable for withdrawal.

B. Insufficient confirmations for your deposit: Please check if there are any deposits, pending for more confirmations to reach the requirement on Bitunix, for these deposits need enough required confirmations so that the withdraw-able amount can match its actual balance.

How to make a Deposit in Bitunix

How to Buy Crypto with Credit/Debit Card on Bitunix via Third-party

Buy Crypto with Credit/Debit Card (Web)

1. Log in to your Bitunix account and click [Buy Crypto].
2. For the time being, Bitunix only supports buying crypto via third-party providers. Enter the amount you want to spend and the system will automatically display the amount of crypto you can get. Choose your preferred Third-party provider and Payment method. Then click [Buy].
3 Check your order, tick the Acknowledge box and [Confirm].
4. You will be directed to the provider’s page, click [Continue].
5. You need to create an account on the provider’s page. Click [Create New Account] - [Personal Account].
Fill in all the required information.

6. Choose your preferred payment method. Fill in the information of your card. Then click [Reserve].
7. Wait for your order’s transaction.
8. Go back to Bitunix and click [Payment completed].

Buy Crypto with Credit/Debit Card (App)

1. Log in to your account, click [Deposit/Buy crypto] - [Buy crypto].
2. Enter the amount you want to spend and the system will automatically display the amount of crypto you can get. Choose your preferred Third-party provider and Payment method. Then click [Buy].
3. Confirm your order and the redirect notification. You will be guided to the third-party provider page. Fill in the required information.
4. Go back to Bitunix app and wait for the order to be completed.

How to Deposit Crypto on Bitunix

Deposit Crypto on Bitunix (Web)

Deposit refers to transferring your digital assets such as USDT, BTC, ETH, from your wallet or your account of other exchanges to your Bitunix account.

1. Log in to your account on Bitunix, click [Deposit] under [Assets].
2. Confirm the coin you want to deposit, then select the network you are using for deposit, then copy the address or save the QR code. For some tokens or networks, such as XRP, there will be a MEMO or TAG shown from the deposit screen.
3. On your wallet or withdrawal page of other exchanges, type in the address you copied, or scan the QR code generated to complete the deposit. Patiently wait for the confirmation from the network before the deposit is confirmed.

Note
Please double check the asset that you are going to deposit, the network you are going to use and the address you are depositing to.

The deposit will firstly need to be confirmed on the network. It could take 5-30 minutes depending on the network status.

Usually, your address for deposit and QR code won’t change frequently and they can be used multiple times. If there are any changes, Bitunix will notify our users through announcements.

Deposit Crypto on Bitunix (App)

1. Log in to your account in Bitunix App, click [Deposit/Buy crypto] - [Deposit on-chain].
2. Select the asset you want to deposit.
3. On your wallet or withdrawal page of other exchanges, type in the address you copied, or scan the QR code generated to complete the deposit. Some tokens, such as XRP, will require you to enter a MEMO when depositing.
4. Patiently wait for the confirmation from the network before the deposit is confirmed.

Frequently Asked Questions (FAQ)

What if I deposit at the wrong address?

Assets will be directly credited to the recipient address once the transaction is confirmed on the blockchain network. If you deposit into an outsider wallet address, or deposit via wrong network, Bitunix will be unable to provide any further assistance.

Funds are not credited after deposit, what should I do?

There are 3 steps a blockchain transaction must go through: request - validation - funds credited

1. Request: if the withdrawal status on the sending side says "completed" or "succeeded", it means the transaction has been processed, and is sent to blockchain network for validation. However, it doesn’t mean that the funds have successfully been credited to your wallet on Bitunix.

2. Validation: It takes time for the blockchain to validate each transaction. The funds will only be sent to the recipient platform after the token’s required confirmations are reached. Please patiently wait for the process.

3. Funds credited: Only when the blockchain validates the transaction and the required minimum confirmations are reached, will the funds arrive at the recipient address.

Forgot to fill in a tag or a memo

When withdrawing currencies like XRP and EOS, users must fill in a tag or memo in addition to the recipient address. If the tag or memo is missing or incorrect, the currencies may be withdrawn but will probably not arrive at the recipient address. In this case, you need to submit a ticket, a correct tag or memo, TXID in text format, and screenshots of the transaction on the sender platform. When the provided information is verified, the funds will be manually credited to your account.